Any product purchased in our online store may be fully canceled up to 24 hours after making the payment on our website.
After these 24 hours, you can only return your order once you have received it and within 7 days (more information about this in our section Returns and refunds). Once we receive the return order, we will contact you via email to proceed with the refund.
Steps to cancel your order (up to 24 hours after purchase)
– Enter the order confirmation email that we have sent you and locate the order number (example: 72114).
– Send us an email to email@example.com with the subject: Cancel Order: (Order number). In the message you must send us your name, bank account number and email address.
In the event that the cancellation request was passed 24 hours from the time of purchase, it cannot be approved until the customer receives the product and proceeds to return it by following the steps that are included in the section Returns and refunds