Terms and Conditions.

Table of Contents

1. Legal information and regulatory compliance

1.1. Identification data of the company

In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the following information is reflected below: the company that owns the web domain is Medalab Research SL (hereinafter https://www.medalab.com), domiciled for these purposes at Urbanización Las Fuentes, Carretera Las Fuentes, plot 24, 12579, Alcossebre, (Castellón) of NIF: NIF: B12886263. Contact email: info@medalab.com of the website.

1.2. Conditions of use of the portal

The access and/or use of this Training portal attributes the condition of USER, who accepts, from said access and/or use, the General Conditions of Use reflected here. The aforementioned Conditions will be applicable regardless of the General Contract Conditions that, in their case, are mandatory.

2. Appropriate use of content and services

2.1. Prohibitions and improper behavior

https://www.medalab.com proporciona el acceso a multitud de informaciones, servicios, programas o datos (en adelante, “los contenidos”) en Internet pertenecientes a Medalab Research SL o a sus licenciantes a los que el USUARIO pueda tener acceso. El USUARIO asume la responsabilidad del uso del portal. Dicha responsabilidad se extiende al registro que fuese necesario para acceder a determinados servicios o contenidos. En dicho registro el USUARIO será responsable de aportar información veraz y lícita. Como consecuencia de este registro, al USUARIO se le puede proporcionar una contraseña de la que será responsable, comprometiéndose a hacer un uso diligente y confidencial de la misma.

The USER undertakes to make appropriate use of the content and services (such as chat services, discussion forums or newsgroups) that Medalab Research SL is the creator of the website and offers through its portal and by way of example. but not limited to, not to use them to (I) engage in illicit, illegal or contrary to good faith and public order activities; (II) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, advocating terrorism or an attack on human rights; (III) cause damage to the physical and logical systems of Name of the company that created the website, its providers or third parties, introduce or spread computer viruses or any other physical or logical systems that are likely to cause the aforementioned damages; (IV) try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages.

2.2. Responsibility of Medalab Research SL in relation to comments and contributions

Name of the company that created the website reserves the right to withdraw all those comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that threaten youth or childhood, the order or public safety or that, in his opinion, would not be suitable for publication. In any case, Medalab Research SL will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.

3. Protection of personal data

3.1. Compliance with the General Data Protection Regulation (RGPD)

Medalab Research SL complies with the guidelines of; Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and by which repeals Directive 95/46/CE (General Data Protection Regulation) (DOUE L 119/1, 04-05-2016) (hereinafter, GDPR), provides a modernized and accountability-based framework for the data protection in Europe.

3.2. proactive responsibility

In this sense, article 5, section 2, of Regulation (EU) 2016/679, expressly establishes the principle of "proactive responsibility", according to which the data controller will be responsible for compliance (and capable of demonstrating it) of the following treatment principles.

4. Data processing and consent

4.1. Compliance with the Law on Services of the Information Society and Electronic Commerce (LSSI)

Likewise, Medalab Research SL informs that it complies with Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce and will request your consent to the processing of your email for commercial purposes at all times.

4.2. Data withdrawal and contact

To cancel your data you can send us an email to info@medalab.com or a certified letter to Avda. Las Fuentes 11E, 12579 Alcoceber (Castellón).

5. Returns and Refunds.

According to the European regulations, the right of withdrawal to our customers, allowing them to return any product purchased within 14 calendar days from the date of receipt. ANDThe client will be the one who assumes all the costs of the return, being at the client's choice, the shipping method he prefers.

To make the return, it is essential that the product is in its original packaging and in the same conditions in which it was delivered, without having been used. For hygienic-sanitary reasons, once the product has been used, changes or returns are not allowed., except in case of a possible malfunction due to technical failure. In such case, the product will be replaced with a new one.

If the customer wishes to return a product due to an error in the order, the product must be in perfect condition to be able to proceed with the refund or exchange. Under EU law, within the statutory warranty period of three years, defective products are repaired or replaced free of charge for the consumer, including all shipping costs. So Medalab bears all shipping costs of the product in case of technical failure.

To do this, first of all, the customer must send the product, temporarily assuming the costs of that shipment. After checking the status of the product, Medalab will reimburse the customer for the cost caused by the shipment. It is essential that the client attach all the documentation that proves the shipping costs incurred so that Medalab proceeds with its reimbursement. This refund can be paid by Paypal or bank transfer.

To start the return process, the customer must fill in the following withdrawal form

We do not accept returns of products after the first 14 days of purchase.

Medalab undertakes to return the money or change the product within a period of no more than 3 business days from the receipt of the returned product.

Please keep in mind that this return and refund policy is in accordance with European regulations and seeks to guarantee the satisfaction and protection of our customers.

6. Customs fees

For international orders, devices must be cleared from customs within 14 days.

Shipments may have extra costs for customs procedures in destination countries that do not belong to the European Union.

If the client resides in one of these countries, he must pay this customs fee, upon collection of the package, in the event that Customs requires it.

The client must accept customs clearance, even when it carries additional costs associated with said processing. In the event that the client decides, of his own free will, not to pick up the package at customs clearance, Medalab reserves the right not to return the amount of the order to the client.

7. Cancellation of orders.

Any product purchased in our online store may be fully canceled up to 24 hours after making the payment on our website.

After these 24 hours, you can only return your order once you have received it and within 14 days (more information about this in our Returns and Refunds section). Once we receive the return order, we will contact you via email to proceed with the refund.

Steps to cancel your order (up to 24 hours after purchase)

– Enter the order confirmation email that we have sent you and locate the order number (example: 72114).

– Send us an email to info@medalab.com with the subject: Cancel Order: (Order number). In the message you must send us your name, bank account number and email address.

In the event that the cancellation request is after 24 hours from the time of purchase, it cannot be approved until the customer receives the product and proceeds to return it following the steps that are included in the Returns and Refunds section.

8 Warranty

For all our devices: once the customer receives the order at home, they have 14 days to check that it is in good condition.

From the date the invoice is formalized, the equipment has a 3-year warranty (with the exception of the Biotrohn battery and electrodes, as well as the CIO2 Generator pump, which has a 6-month warranty.)

The guarantee does not cover damage caused by incorrect use, such as not cleaning it properly after each use, industrial use of the generator or any alteration to it. 

If they need to be repaired, shipping costs are borne by the customer. Medalab technical service undertakes to repair/replace it with a new one, depending on the damage suffered. In the event that the equipment has a technical or manufacturing fault, the shipping costs will be paid to the client after verification of the equipment status by Medalab. If the verification shows that the error is caused by incorrect use, the shipping costs will not be paid. In addition, in the event that the failure is caused by incorrect use of the equipment, the repair costs will not be included in the guarantee, so the client will assume the costs of said repair.  

9. Security and protection of buyers.

Our online store sells with confidence and with the maximum guarantee of quality. We guarantee that each of the transactions made on our website is 100% secure. All operations involving the transmission of personal or banking data are carried out using a secure environment.

We use a server based on standard security technology SSL (Secure Socket Layer). All the information that you transmit to us travels encrypted through the network. A secure and closed system for the reception and transmission of personal data from consumers.

When formulating the order, the customer can freely choose to pay for the purchases made at www.medalab.com by:

  • Credit card
  • Paypal

Likewise, the information on your credit card is not registered in any database.

10. Medalab Research SL Affiliation Program.

Medalab Research SL offers an Affiliate Program aimed at both individuals and companies related to the health and wellness sector. Through this program, affiliates have the opportunity to earn commissions for the promotion and sale of specific products. Payments of said commissions are made through PayPal, meeting certain minimum requirements. It is essential that affiliates exclusively use the materials provided by Medalab without making modifications and respect the established conditions to avoid improper practices. For more detailed information on policies and requirements, it is recommended to visit the page “Affiliate Program”.


To view the prices of our products with taxes included, you must select your country on the product page. 

From July 1, 2021, taxes for community countries are calculated based on the rates of each state. For this reason, prices may vary depending on the tax rate of each member country. 

To view the tax-inclusive prices of our products, you must select your country on the product page.

As of July 1, 2021, taxes for EU countries are calculated based on the rates of each state. For this reason, prices may vary depending on the tax rate of each member country.

Um die steuerfreien Preise unserer Produkte anzuzeigen, wählen Sie bitte Ihr Land auf der Produktseite aus.

Ab dem 1. Juli 2021 werden die Steuern für die EU-Länder auf der Grundlage der Steuersätze der einzelnen Staaten berechnet. Aus diesem Grund können die Preise je nach Steuersatz des jeweiligen Mitgliedstaates variieren.

To understand the TTC prices of our products, see the selection of your countries on the product page.

As of July 1, 2021, the taxes for the pays de l'UE will be calculated on the basis of the taux de chaque État. C'est pourquoi les prix peuvent varier en fonction du taux d'imposition de chaque État membre.

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